Do I Need a Biohazard, Hazardous or Specialist Cleanup?

Whether you’re dealing with a trauma scene, drug den, hoarded home, or severe contamination, the cleanup process always goes smoother – and safer – if you can give us as much information as possible.

This guide is here to help you prepare for the initial details our team need.

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🛑 First Things First: Is It Safe to Enter?

If you suspect biohazards, sharps, or extreme contamination – stop.

Only trained professionals with the right PPE and vaccinations should go in. This includes:

• Blood or bodily fluids

• Human waste (faeces or urine)

• Needles or drug paraphernalia

• Decomposed remains or body fluids

• Pest infestations or animal carcasses

• Severe mould, rot or odour

You’re not expected to handle any of that, that’s what we’re here for.

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Step 1: Make the Property Secure

• Make sure the property is safe and secure before any work starts.

• Lock doors and restrict access, no one should be walking in and out unprotected.

• If there are vulnerable adults involved, coordinate with social services before re-entry.

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Step 2: Gather Information

We don’t need personal stories if you prefer to keep private, just the facts:

• What type of incident occurred?

• Any history of hoarding, drug use, pest issues, or unattended death?

• Are there signs of faeces, urine, or blood?

• Do you know if the water, gas or electric are still on?

The more we know, the quicker (and safer) we can help.

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Step 3: Utilities – On or Off?

If utilities are unsafe, get them professionally disconnected.

BUT, if we’re using equipment (foggers, air scrubbers, hot water extraction), we may need:

• Power supply

• Hot water

• Lighting

Let us know in advance and we’ll guide you on what’s best and if we need to bring a generator

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Step 4: Personal Belongings – What to Do

Don’t go digging through items just yet, contamination can be invisible.

But IF it’s safe, you can:

• Remove personal valuables or paperwork that are definitely NOT contaminated

• Photograph or list anything that may need to be saved or reviewed, listing is safer

• Leave anything questionable for our team to assess (we’ll always try to preserve sentimental or valuable items)

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Step 5: Don’t Start Bagging Up Waste

Please don’t:

• Bag up items with faeces, needles, or fluids

• Dump contaminated waste in council bins

• Assume general cleaners can “sort it out”

This is where legal issues (and health risks) start. We’re licensed to remove biohazards and contaminated materials properly, and legally.

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Step 6: Provide Access & Info

To avoid delays, make sure:

• We have keys or codes

• Parking access is available (we often arrive in vans with waste carriers)

• You’ve passed on any known risks, tenants’ needs, or neighbour concerns

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What We’ll Do (So You Don’t Have To)

Once we’re in, our team will:

• Do a full safety and contamination assessment

• Remove and dispose of hazardous waste legally

• Deep clean, disinfect, deodorise and make the property safe

• Provide paperwork and waste transfer notes

• Handle the job discreetly, respectfully, and legally

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Common Mistakes That Can Delay (or Complicate) a Cleanup:

• Letting general cleaning teams start first

• Using unlicensed waste carriers

• Throwing sharps in black sacks or general waste

• Trying to DIY with bleach and bin bags

• Failing to protect valuable or personal items

• Not disclosing full details (we’re not here to judge, we’re here to help)

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Still Unsure? We’re Happy to Talk

If you’re ever unsure what to do next, please ask.

We’ve dealt with everything from squat clearances to decompositions, hoarded properties, and drug dens. Nothing shocks us, and we’re here to make the process easier, safer, and legally compliant for everyone involved.