Privacy Policy
Last Updated: 21 June 2026
1. Introduction
ATG Biohazard ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, atgbiohazard.com, contact us, or use our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
2. Contact Information
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Kirsty Hutcheson
ATG Biohazard
Email: enquiries@atgbiohazard.com
Website: atgbiohazard.com
3. Information We Collect
We may collect and process the following types of personal information:
Information You Provide
- Name
- Email address
- Telephone number
- Property address or service location
- Details of your enquiry
- Any information you voluntarily provide through contact forms, emails, telephone calls, or quotations
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Pages visited and time spent on the website
Service-Related Information
Where necessary to provide our specialist cleaning services, we may process information relating to:
- Property conditions
- Access arrangements
- Service requirements
- Photographs taken for assessment, documentation, insurance, compliance, or quality assurance purposes
4. How We Use Your Information
We use your personal information to:
- Respond to enquiries and requests
- Provide quotations and services
- Manage appointments and bookings
- Communicate with you regarding our services
- Process payments and invoices
- Meet legal and regulatory obligations
- Improve our website and services
- Prevent fraud and ensure security
- Handle complaints and customer service matters
5. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests, provided these do not override your rights and freedoms
6. Sharing Your Information
We do not sell your personal information.
We may share personal information with:
- Professional advisers
- Insurance providers
- Waste disposal and environmental compliance partners
- Contractors or service providers acting on our behalf
- Regulatory authorities where required by law
- Law enforcement agencies when legally required
All third parties are required to respect the security of your personal information and process it lawfully.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, insurance, and regulatory requirements.
Retention periods may vary depending on the nature of the service provided and applicable legal obligations.
8. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website performance.
Cookies may collect information about:
- Website usage
- Browser preferences
- Device information
You can control or disable cookies through your browser settings.
10. Your Rights
Under UK data protection law, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where consent is relied upon
To exercise any of these rights, please contact us at enquiries@atgbiohazard.com.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
For any privacy-related enquiries, please contact:
Kirsty Hutcheson
Email: enquiries@atgbiohazard.com